Terms & Conditions
NOWMADE
Last updated: 14 July 2026
Welcome to NOWMADE. These Terms & Conditions (“Terms”) govern your use of our services, including accommodation, coworking, Smart Membership, content creation facilities, wellness amenities, community events, and any other services offered at any NOWMADE location (collectively, the “Services”). By making a reservation, purchasing a membership, or using any of our Services, you agree to be bound by these Terms.
NOWMADE is operated by NOWMADE VACATION HOMES RENTAL L.L.C (“NOWMADE,” “we,” “us,” or “our”). Our registered office is Office 501, RAG Tower Business Centre, Al Barsha, Dubai, United Arab Emirates. For enquiries, contact us at info@nowmades.com.
1. Scope
2. Reservations & Booking
2.1 Binding Agreement
2.2 Booking Channels
2.3 Guest Identification
2.4 Credit Card Guarantee
2.5 Age Requirement
3. Prices & Payment
3.1 Pricing
3.2 Payment Methods
We accept major credit and debit cards (Visa, Mastercard, American Express) and other payment methods as indicated at the time of booking
or at the property. Cash payments may be accepted at select locations.
3.3 Late Payment
4. Amendments & Cancellations
4.1 Direct Bookings (Non-Prepaid)
4.2 Prepaid / Non-Refundable Reservations
4.3 Third-Party Bookings
4.4 No-Show
4.5 Amendments
5. Check-In & Check-Out
5.1 Check-In
5.2 Check-Out
Check-out is by 12:00 noon (local time). Late check-out may be available upon request, subject to availability, and may incur an additional
charge equivalent to one extra night
5.3 Failed Check-In
6. Accommodation — Capsules, Shared Rooms & Private Rooms
6.1 Room Types
6.2 Use of Accommodation
6.3 Shared Space Etiquette
- Respect quiet hours (typically 11:00 PM to 7:00 AM, or as posted at the property)
- Keep personal belongings within your designated space and use provided lockers
- Maintain cleanliness and hygiene in shared bathrooms, kitchens, and common areas
- No food or drink consumption inside capsule pods (unless permitted at the property)
- Follow all posted house rules and staff instructions
6.4 Personal Belongings & Security
6.5 Strict No-Smoking Policy
- An immediate cleaning fee (minimum AED 500 or equivalent in local currency) charged to the guest’s credit card on file
- A formal warning on first offence
- Immediate removal from the property without refund on second offence or in cases of fire risk
6.6 Strict No-Alcohol Policy
7. Smart Membership
7.1 Overview
7.2 Membership Terms
- Memberships are personal and non-transferable. Your membership card, QR code, or digital access credential is your responsibility and must only be used by you. Sharing access credentials with non-members is prohibited and may result in immediate membership termination without refund
- Access is limited to the single property specified at the time of purchase. A membership at one NOWMADE location does not grant access to other NOWMADE locations. Multi-location access may be offered in the future as a separate product with its own terms Membership does not include accommodation unless explicitly bundled
- NOWMADE reserves the right to modify membership benefits, pricing, and availability with a minimum of 30 days’ notice. Changes take effect at your next renewal date
- Monthly Passes renew automatically unless cancelled at least 7 days before the next billing date. Cancellation takes effect at the end of the current billing period. No partial refunds are available for the remaining period after cancellation
- Members must settle any outstanding charges (food, beverages, services, damages) before their membership period ends or upon departure from the property
7.3 Day Pass
7.4 Monthly Pass
7.5 Companion & Partner Access
7.6 Membership Suspension & Termination
NOWMADE may suspend or terminate your membership immediately and without refund if you:
- Breach these Terms or any applicable house rules
- Fail to make payment when due, after reasonable notice
- Engage in conduct that is harmful, threatening, or disruptive to other members, guests, or staff
- Use NOWMADE premises for any purpose other than their intended use
- Share, transfer, or resell your membership credentials
8. Coworking Spaces
8.1 Access
8.2 Work Zones vs Social Zones
NOWMADE properties distinguish between designated work zones (coworking areas, phone booths, meeting rooms) and social zones (lounges, rooftop, pool areas, community kitchen). Work zones are designed for focused work — please keep phone calls and video conferences in designated areas (phone booths or meeting rooms where available). Social zones are communal relaxation and networking spaces — please keep them laptop-free during peak social hours where posted
8.3 Usage Rules
- Coworking spaces are shared environments — maintain reasonable noise levels and respect other users
- Do not leave personal items unattended at workstations. Unattended items may be removed after a reasonable period. NOWMADE is not
responsible for unattended belongings - Meeting rooms and phone booths must be booked in advance and used within your allotted time slot. No-shows may result in forfeiture of
booking privileges - Internet connectivity (Wi-Fi) is provided on a best-effort basis at speeds intended to support standard professional tasks including video
conferencing. NOWMADE does not guarantee uninterrupted connectivity, specific speeds, or suitability for bandwidth-intensive
operations - Users are responsible for their own data security and should use appropriate measures (VPN, encryption) when using shared networks.
NOWMADE is not liable for any data loss, interception, or breach arising from the use of our network - Coworking spaces may not be used for retail, medical practice, or any other purpose involving frequent visits by members of the public,
nor as residential or living space - Printing, scanning, and office supplies may be available at select locations, subject to fair-use limits
9. Content Creation Rooms & Podcast Studios
9.1 Access & Booking
9.2 Usage Rules
- Equipment provided in content rooms must be used responsibly and returned in its original condition
- Guests are liable for damage to equipment caused by negligence or misuse
- Any content created at NOWMADE is the intellectual property of the creator. However, by using our facilities, you grant NOWMADE a non-exclusive, royalty-free, worldwide licence to use images and footage of the NOWMADE space (not of you personally, unless you consent) for NOWMADE’s marketing and promotional purposes
- Commercial productions (branded content, paid shoots, professional video production) require prior written approval from NOWMADE
and may be subject to additional fees
10. Wellness & Fitness Facilities
- Gym, pool, and wellness facilities (where available) are used at your own risk
- Guests must follow all posted safety rules and staff instructions
- NOWMADE is not liable for personal injury resulting from the use of fitness or wellness facilities, except where caused by NOWMADE’s negligence or where applicable law provides otherwise
- Appropriate attire is required. Specific rules may be posted at each facility
- Children under a specified age (as posted) may be restricted from certain facilities
11. Community Events & Activities
- NOWMADE organises community events, social activities, and experiences for guests and members. Participation is voluntary
- Some events may require separate registration or fees
- NOWMADE may arrange events or excursions through external partners. In such cases, the external partner bears sole responsibility for the service delivery, safety, and quality of the activity. NOWMADE acts as facilitator only
- By participating in events, you agree that NOWMADE may photograph or record the event for promotional purposes. If you do not wish to appear in such materials, please inform the event organiser
12. Long-Stay & Coliving
12.1 Extended Stays
NOWMADE may offer long-stay packages (30 nights or more) at select properties, designed for digital nomads, remote workers, and extended travellers. Long-stay terms — including pricing, minimum commitment, cancellation policy, and included services — will be specified at the time of booking and may differ from standard nightly rates
12.2 Long-Stay Cancellation
For long-stay reservations, cancellation must be made at least 15 days before the scheduled arrival date to receive a full refund (excluding any mnon-refundable deposit). Cancellations made fewer than 15 days before arrival will forfeit the deposit and may incur additional charges as specified at the time of booking.
12.3 Monthly Renewal
Where long-stay bookings operate on a monthly renewal basis, you may cancel your stay with at least 7 days’ notice before the next monthly renewal date. Cancellation after this deadline will result in charges for the following month.
12.4 Multi-Location Stays
Multi-location long-stay packages may be offered in the future as NOWMADE expands internationally. If and when available, the following conditions will apply unless otherwise stated:
- A minimum stay of 3 consecutive nights per location is required
- A maximum number of location changes per month may apply (as specified in the package terms)
- Location changes are subject to availability and must be requested at least 48 hours in advance
- Pricing may vary by location; surcharges may apply for premium properties
Until multi-location packages are formally launched, all reservations and memberships are valid only at the specific NOWMADE property indicated at the time of booking or purchase
13. Guest Conduct & Community Guidelines
13.1 Expected Behaviour
NOWMADE is a community-driven space. All guests, members, and visitors are expected to treat each other, our staff, and our property with respect. We maintain an inclusive, welcoming environment for people of all backgrounds, nationalities, and identities.
13.2 Anti-Discrimination & Inclusion
NOWMADE strictly prohibits discrimination and harassment against any individual on its premises — including NOWMADE staff, other guests, members, service providers, and visitors — on the basis of gender, sexual orientation, marital or civil status, pregnancy, gender identity or expression, race, colour, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information, military or veteran status, socioeconomic status, or any other characteristic protected under applicable law. Violations of this policy will be treated as serious misconduct and may result in immediate removal and a permanent ban from all NOWMADE properties.
13.3 Prohibited Conduct
The following behaviour is strictly prohibited and may result in immediate removal from the property without refund:
- Harassment, intimidation, discrimination, or threatening behaviour of any kind
- Excessive noise, disruptive behaviour, or interference with other guests’ enjoyment
- Possession, use, or distribution of illegal substances or drugs
- Smoking, vaping, or shisha use inside the property (see Section 6.5)
- Consumption of alcohol on NOWMADE premises (see Section 6.6)
- Damage to or theft of NOWMADE property or other guests’ belongings
- Unauthorised commercial activity, solicitation, or distribution of materials
- Bringing unauthorised visitors into restricted areas (e.g., sleeping areas, member-only spaces)
- Using NOWMADE premises as a residential address for legal, postal, or business registration purposes without prior written consent
- Storing significant amounts of currency, valuables, or goods not commonly kept in accommodation or coworking spaces
- Any activity that violates applicable local laws
13.4 Zero-Tolerance Offences — Immediate Exclusion & Police Intervention
NOWMADE applies a strict zero-tolerance policy for the following serious offences. Any guest, member, or visitor found to have committed or attempted any of the following will be immediately removed from the property, permanently banned from all NOWMADE locations worldwide, and reported to law enforcement authorities. No warning will be given. No refund will be provided.
- Violence: Physical assault, fighting, brawling, or any act of physical aggression against another person — whether guest, staff, member, or visitor
- Sexual assault and misconduct: Rape, sexual assault, sexual harassment, unwanted sexual contact, indecent exposure, voyeurism, o any form of sexual misconduct. NOWMADE has an absolute zero-tolerance policy for any form of sexual violence or coercion
- Threats of violence: Verbal or written threats to harm any person, including threats made online, via messaging, or in person
- Weapons: Possession, display, or use of any weapon (including knives, firearms, or any object used as a weapon) on NOWMADE premises
- Drug dealing or trafficking: Sale, distribution, or trafficking of any illegal substance on or near NOWMADE premises
- Theft: Stealing from NOWMADE, other guests, staff, or any person on the premises
- Arson or fire risk: Deliberately starting fires, tampering with fire safety equipment, or any action that creates a serious fire hazard
- Vandalism: Deliberate destruction or serious damage to NOWMADE property, infrastructure, or another guest’s belongings
In all zero-tolerance cases, NOWMADE will:
- Immediately contact local police and fully cooperate with law enforcement investigations
- Remove the offending individual from the property immediately, with security escort if necessary
- Retain the right to pursue civil action for damages, costs, and losses
- Issue a permanent ban from all NOWMADE properties worldwide
- Share relevant information with law enforcement authorities as required or permitted by law
- Provide support and assistance to any victim, including facilitating contact with local authorities, medical services, and embassy/consulate services where applicable
NOWMADE premises are monitored by CCTV in common areas. Footage may be provided to law enforcement authorities in connection with any criminal investigation.
13.5 Intoxication & Substance Abuse
Guests who return to the property under the influence of alcohol or drugs and whose behaviour causes disturbance, discomfort, or risk to other guests, staff, or property will be asked to retire quietly to their room. If the guest is unable or unwilling to do so, or if their behaviour escalates, NOWMADE reserves the right to:
- Deny entry to the property
- Remove the guest from common areas
- Contact local authorities if the guest poses a risk to themselves or others
- Terminate the reservation without refund in cases of repeated incidents
13.6 House Rules
Each NOWMADE property maintains house rules specific to that location, covering matters such as quiet hours, kitchen usage, laundry, common area etiquette, pet policies, and visitor access. House rules are available at reception and in your booking confirmation. Compliance with house rules is mandatory. NOWMADE may update house rules from time to time; the current version posted at the property applies.
13.7 Consequences — General
For conduct violations that do not fall under the zero-tolerance offences above (Section 13.4), NOWMADE reserves the right, at its sole discretion, to:
- Issue a formal verbal or written warning
- Restrict access to specific facilities or areas
- Suspend or terminate membership
- Expel the guest from the property without refund for the unused portion of the reservation or membership
- Ban the individual from future stays at any NOWMADE property
- Charge the guest for any damages, additional cleaning costs, or losses incurred
- Report illegal conduct to the relevant authorities
The severity of the response will be proportionate to the nature of the violation. NOWMADE’s decision is final.
14. Guest Liability & Indemnification
14.1 Guest Liability
14.2 Indemnification
You agree to indemnify, defend, and hold harmless NOWMADE, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:
- Your breach of these Terms or any applicable house rules
- Your use of NOWMADE services and facilities
- Any actions or omissions by you, your companions, invitees, or pets on NOWMADE premises
- Any dispute between you and another guest or third party at a NOWMADE property
This indemnification does not apply to the extent a claim results from NOWMADE’s gross negligence or willful misconduct.
14.3 Guest Insurance
Guests and members are responsible for maintaining their own travel, health, and personal property insurance during their stay or membership period. NOWMADE strongly recommends that all guests obtain comprehensive travel insurance covering medical expenses, personal liability, personal belongings, and trip cancellation. NOWMADE does not provide insurance coverage for guests.
15. NOWMADE's Liability
15.1 General
NOWMADE shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Services, to the fullest extent permitted by applicable law. NOWMADE’s total aggregate liability for any claim arising from or related to your stay or membership shall not exceed the total amount paid by you for the specific service giving rise to the claim.
Nothing in these Terms shall exclude or limit NOWMADE’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
15.2 Personal Property
NOWMADE’s liability for loss of or damage to guests’ personal property is limited as set out in Section 6.4. Guests are advised not to leave valuables in unsecured areas and to use the lockers and secure storage provided
15.3 Internet & Technology
NOWMADE is not liable for any loss, damage, or breach arising from the use of our Wi-Fi networks, charging stations, or other technology provisions. This includes, without limitation, loss of data, business interruption, or unauthorised access to your devices or accounts.
15.4 Third-Party Services
NOWMADE is not liable for services provided by third parties on or through our properties, including but not limited to food delivery services, transport providers, tour operators, or any partner services. These are governed by the third party’s own terms.
16. Lost Property
Lost property found at NOWMADE properties will be stored for a maximum of 30 days. After this period, unclaimed items may be donated or disposed of. If you wish to have lost property shipped to you, you must arrange and pay for shipping. NOWMADE accepts no liability for lost property after check-out.
17. Group Bookings
Reservations of 10 or more beds/rooms are considered group bookings and are subject to separate terms, pricing, and cancellation policies.
Please contact info@nowmades.com for group enquiries.
18. Commercial Use of Premises
Use of any NOWMADE property for commercial purposes — including but not limited to professional photography, videography, filming, branded content production, product launches, or corporate events — requires prior written consent from NOWMADE management. Unauthorised commercial use constitutes a material breach of these Terms and may result in immediate termination of your stay or membership, with full charges applied and no refund.
19. Intellectual Property
Use of any NOWMADE property for commercial purposes — including but not limited to professional photography, videography, filming, branded content production, product launches, or corporate events — requires prior written consent from NOWMADE management. Unauthorised commercial use constitutes a material breach of these Terms and may result in immediate termination of your stay or membership, with full charges applied and no refund.
20. Force Majeure
NOWMADE shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond its reasonable control, including but not limited to: natural disasters, pandemics, epidemics, war, terrorism, civil unrest, government orders or restrictions, sanctions, strikes, utility failures, cyberattacks, or extreme weather events. In such cases, NOWMADE may cancel or modify reservations without compensation, though we will make reasonable efforts to offer alternative dates or
credit where possible.
21. Complaints & Dispute Resolution
21.1 On-Site Resolution
If you have a complaint during your stay, please raise it with our reception or on-duty manager immediately so we can attempt to resolve it on the spot.
21.2 Post-Stay Complaints
Written complaints may be submitted to info@nowmades.com within 14 days of check-out. We will acknowledge receipt within 5 business days and endeavour to resolve the matter within 30 days
21.3 Consumer Dispute Resolution
For guests in the European Union and other jurisdictions, you may also be entitled to refer an unresolved dispute to a competent consumer protection authority or an alternative dispute resolution body in your country of residence. Please contact us and we will provide information on the options available to you. Nothing in these Terms affects your mandatory statutory rights as a consumer.
22. Governing Law & Jurisdiction
These Terms are governed by the laws of the United Arab Emirates, specifically the federal laws of the UAE and the laws of the Emirate of Dubai, unless mandatory consumer protection legislation in your country of residence provides otherwise. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE, without prejudice to any mandatory consumer rights that require disputes to be heard in your local jurisdiction.
23. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall
continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.
24. Entire Agreement
These Terms, together with any location-specific terms, house rules, and booking confirmation, constitute the entire agreement between you and NOWMADE regarding your use of our Services. They supersede all prior agreements, representations, and understandings, whether written or oral. No waiver of any provision of these Terms shall be deemed a continuing waiver or a waiver of any other provision.
25. Assignment
You may not assign or transfer your rights or obligations under these Terms without NOWMADE’s prior written consent. NOWMADE may assign its rights and obligations to any affiliate or successor entity without your consent
26. Changes to These Terms
NOWMADE reserves the right to update these Terms at any time. The most current version will always be available on our website at www.nowmades.com. Material changes will be communicated to existing members and guests with active reservations. Continued use of our Services after changes are posted constitutes acceptance of the updated Terms.
27. Business Partners, Brokers & Investors
27.1 Broker & Landlord Enquiries
NOWMADE operates partner programmes for real estate brokers and property owners (landlords). Submitting an enquiry or form through our website does not create any partnership, agency relationship, commission entitlement, or binding agreement. Any broker or landlord relationship — including commissions, exclusivity, duration, and obligations — will be governed solely by a separate written agreement signed by both parties. Until such an agreement is signed, NOWMADE is under no obligation and owes no fees in respect of any property, introduction, or enquiry submitted.
27.2 Investment Enquiries & Disclaimer
Any information presented on our website regarding investment, and any investor enquiry form, is provided for general information purposes only. It does not constitute, and shall not be construed as, an offer to sell, a solicitation of an offer to buy, or a recommendation of any securities, financial product, or investment in any jurisdiction. Submitting an investor enquiry does not create any investment, contractual, or fiduciary relationship. Any potential investment would be subject to separate documentation, due diligence, eligibility requirements (including any applicable restrictions to qualified, professional, or accredited investors), and full compliance with the applicable financial and securities regulations of the relevant jurisdiction. NOWMADE does not provide financial, legal, or tax advice; you should seek independent professional advice before making any investment decision
27.3 Forward-Looking Statements
Our website, marketing materials, and communications may contain forward-looking statements regarding NOWMADE’s plans, projected locations, expansion timeline, capacity, and growth (including references to future cities and long-term targets). These statements are aspirational, reflect current intentions only, and are subject to change. They do not constitute a promise, guarantee, or commitment that any particular location, service, or milestone will be achieved or made available.
28. Data Protection
Your personal data is processed in accordance with the NOWMADE Privacy Policy, available on our website, which forms part of and should be read together with these Terms. By using our Services, you acknowledge that you have read and understood the Privacy Policy.
29. Contact
For any questions regarding these Terms, please contact us:
NOWMADE VACATION HOMES RENTAL L.L.C
Office 501, RAG Tower Business Centre, Al Barsha, Dubai, United Arab Emirates
Email: info@nowmades.com
Website: www.nowmades.com