Refund and Cancellation Policy
NOWMADE
Last updated: 15 July 2026
This Refund & Cancellation Policy explains how cancellations, amendments, and refunds work across all NOWMADE Services, including nightly stays, long-stay and coliving, Smart Membership, events, group bookings, and content studios. It forms part of and should be read together with the NOWMADE Terms & Conditions. In the event of any conflict between this Policy and a rate-specific or location-specific condition presented to you at the time of booking, the condition presented at booking shall prevail for that reservation.
1. Scope & Definitions
NOWMADE currently operates in Dubai, United Arab Emirates, with additional locations (including in Morocco) planned as part of our international expansion. This Policy applies to all bookings and purchases made directly with NOWMADE.
- Flexible Rate: a rate that may be cancelled or amended within the timeframes set out below.
- Non-Refundable Rate: a discounted, prepaid rate that is charged in full at the time of booking and cannot be cancelled, amended, or refunded, except where required by applicable law.
- Deposit: any amount (including a pre-authorisation or security deposit) taken to secure a booking or cover potential charges.
- Credit: a voucher of equivalent value issued in lieu of a cash refund, redeemable against future NOWMADE Services.
The rate type and its specific cancellation conditions are always displayed and confirmed before you complete payment. By completing a booking, you accept the conditions attached to the rate you selected.
2. Nightly Bookings
2.1 Flexible Rate
Reservations made directly with NOWMADE on a Flexible Rate may be cancelled or amended free of charge up to 12:00 noon (local property time) on the day of arrival. After this deadline, a charge equal to the first night’s rate will apply. Amendments (date or room-type changes) are subject to availability and any price difference, and are limited to a maximum of 12 months from the original arrival date
2.2 Non-Refundable Rate
Non-Refundable Rate reservations are charged in full at the time of booking. They cannot be cancelled, amended, or refunded, except where required by applicable consumer protection law. This condition is clearly indicated before you complete your booking.
2.3 Early Departure
If you check out before the end of your booked stay, no refund is provided for the unused nights, unless required by applicable law.
3. Deposits & Pre-Authorisations
A valid credit or debit card is required to guarantee your reservation. NOWMADE may pre-authorise a security deposit, the amount of which varies by property and room type and is communicated at the time of booking. Pre-authorisations are released after check-out, subject to any deductions for damages, outstanding charges, or breaches of the Terms & Conditions. Where a non-refundable deposit is specified for a booking, it will not be returned if the booking is cancelled.
4. No-Show
5. Long-Stay & Coliving
Long-stay packages (30 nights or more) may carry their own pricing, minimum commitment, and cancellation conditions, which are specified at the time of booking and prevail over the general nightly rules above.
- Cancellation before arrival: to receive a full refund (excluding any non-refundable deposit), cancellation must be made at least 15 days before the scheduled arrival date. Cancellations made fewer than 15 days before arrival will forfeit the deposit and may incur additional charges as specified at booking.
- Monthly renewal: where a long-stay operates on a monthly renewal basis, you may cancel with at least 7 days’ notice before the next monthly renewal date. Cancellation after this deadline will result in charges for the following month. No refund is provided for the current month once it has begun
- Early departure: no refund is provided for unused nights of a long-stay already in progress, unless required by applicable law.
6. Smart Membership
6.1 Day Pass
Day Passes are non-refundable once used or once the access date has passed.
6.2 Monthly Pass
A Monthly Pass grants access for 30 consecutive days from activation. Unused days do not roll over, and refunds for partial months are not available unless required by applicable law. Monthly Passes renew automatically unless cancelled at least 7 days before the next billing date. Cancellation takes effect at the end of the current billing period; no partial refund is provided for the remaining period after cancellation.
6.3 Termination for Cause
If a membership is suspended or terminated because of a breach of the Terms & Conditions or house rules, no refund is provided and any outstanding fees remain payable
7. Events & Experiences
Some events, activities, and experiences require separate registration or fees. Unless otherwise stated at the time of registration:
- Paid event tickets may be cancelled for a full refund up to 7 days before the event start time; cancellations made fewer than 7 days before the event are non-refundable.
- Where an event or excursion is delivered by an external partner, that partner’s cancellation terms apply, and NOWMADE acts as facilitator only.
- If NOWMADE cancels an event, registered participants will be offered a Credit or, where required by law, a refund.
8. Group Bookings
Reservations of 10 or more beds or rooms are treated as group bookings and are subject to separate terms, pricing, and cancellation conditions agreed in writing at the time of booking. These group conditions prevail over the general rules in this Policy. Please contact info@nowmades.com for group enquiries.
9. Content Creation Rooms & Podcast Studios
Bookings for content creation rooms and podcast studios may be cancelled or rescheduled free of charge up to 7 days before the booked slot, subject to availability. Cancellations made fewer than 7 days before the slot, or failure to attend a booked slot, are non-refundable. Commercial productions are subject to the specific terms agreed at the time of approval.
10. Third-Party Bookings
If your reservation was made through a third-party platform (such as Booking.com, Hostelworld, or Airbnb), the amendment, cancellation, and refund policies of that platform apply, and refunds are processed in accordance with that platform’s terms. Please contact the platform directly. NOWMADE is not a party to any separate agreement between you and a third-party booking platform.
11. How Refunds Are Processed
- Where a refund is due under this Policy, it is issued as a NOWMADE Credit (voucher) of equivalent value, redeemable against future NOWMADE Services and valid for 12 months from the date of issue. NOWMADE does not provide cash or card refunds, except where a monetary refund is required by applicable law.
- Credits are personal to the account holder and, unless otherwise stated by NOWMADE, are non-transferable.
- Where a monetary refund is legally required, it is issued to the original method of payment within 14 days of approval and in the original transaction currency; the time for funds to appear may depend on your bank or card provider, and NOWMADE is not responsible for exchange-rate differences or fees charged by your bank or payment provider
- Any outstanding charges (damages, additional services, fees) may be deducted before a Credit or refund is issued.
12. Force Majeure & Operational Closures
If NOWMADE is unable to provide a booked Service due to circumstances beyond its reasonable control — including natural disasters, pandemics, epidemics, war, terrorism, civil unrest, government orders or restrictions, sanctions, strikes, utility failures, cyberattacks, or extreme weather — NOWMADE shall not be obliged to provide a refund, and shall not be liable for any costs, losses, or expenses you may incur as a result. At its sole discretion, NOWMADE may offer a Credit of equivalent value, valid for 12 months and redeemable against future NOWMADE Services; such a Credit is offered as a goodwill gesture and does not create any right to a cash refund. This approach is consistent with standard practice in the travel and hospitality industry. Nothing in this Section limits any non-waivable statutory consumer rights that apply to you.
13. Chargebacks
If you believe a charge is incorrect, please contact us first at info@nowmades.com so we can resolve it directly. Initiating a chargeback or payment dispute for a charge that is valid and consistent with this Policy and the Terms & Conditions is a breach of your agreement with NOWMADE. In such cases, NOWMADE reserves the right to recover the disputed amount together with any associated fees and administrative costs, and to suspend future bookings or membership.
14. Your Statutory Consumer Rights
Nothing in this Policy affects any mandatory consumer rights you may have under the law applicable to you.
EU/EEA consumers: please note that, under EU consumer law, the right of withdrawal does not apply to contracts for the provision of accommodation, transport, catering, or leisure activities that are to be carried out on a specific date or during a specific period (Consumer Rights Directive, Article 16). This means date-specific bookings are not subject to a 14-day cooling-off period. Certain other services, such as memberships or digital services, may be subject to a right of withdrawal; where applicable, the relevant conditions and any waiver will be presented to you before purchase.
Where mandatory local law provides for a more favourable outcome than this Policy, that law prevails to the extent required.
15. Contact
For any cancellation, amendment, or refund request, please contact us:
NOWMADE VACATION HOMES RENTAL L.L.C
Office 501, RAG Tower Business Centre, Al Barsha, Dubai, United Arab Emirates
Email: info@nowmades.com
Website: www.nowmades.com